Frequently Asked Questions
Everything you need to know about our luxury handbags and services.
Where are DeMellier products manufactured?
All our handbags and leather goods are ethically handcrafted in award-winning factories in Spain and Italy using the finest sustainably sourced materials.
Do you offer international shipping?
Yes, we ship worldwide. We offer complimentary express shipping on all orders over a certain threshold, with duties and taxes calculated at checkout for most destinations.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or monogrammed items are final sale and cannot be returned.
How do I care for my leather bag?
To maintain the beauty of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and storing it in the provided dust bag when not in use.
Does my purchase come with a warranty?
Every DeMellier piece comes with a 12-month warranty covering any manufacturing defects. Our team will provide a repair or replacement if an issue arises within this period.
What is the 'A Soul for a Soul' initiative?
For every bag purchased, DeMellier funds lifesaving vaccines and medical treatments for children in need through our partnership with SOS Children's Villages and local charities.